Privacy Policy & Cookie Policy

1 — Who we are

We are Shield Healthcare Solutions, registered in Scotland with company number SC739266. Our registered office is at Lower Ground Floor, 5 Station Road, Grangemouth, Scotland, FK3 8DG.

We are registered with the Information Commissioner's Office under registration number ZB433475.

You can contact us at mark.mckenzie@wpa-hcp.org.uk, at the address above, or by phone on 0131 287 3982.

This privacy policy explains the basis upon which we use or "process" any personal data which we collect from you from this website. We target our services at persons and companies in the UK only.

2 — Information we collect from you

We will collect and process the following data about you:

• Information you give us. This is information you provide by communicating with us via this website, by phone, email or otherwise (including via social media). This might be your name, contact details and information you provide to us. We do not require or request you to provide any more sensitive information in your initial enquiry. Information may also be obtained from third-party PPC host 'PPC Leads'; information collected is passed to us and held in accordance with this policy.
• Information we collect about you. With regard to your use of our website we will collect:
  • Internet protocol (IP) address used to connect your device to the internet
  • Technical information including device type, unique device identifier, mobile network information, operating system, browser type and version, and time zone setting
  • Information about your visit, including full URLs, clickstream data, page response times, length of visits, and page interaction information

3 — Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve it. For full details, see our Cookie Policy below.

4 — Uses made of the information

We use information held about you in the following ways, categorised by our legal basis:

• LI — Legitimate Interests: where we have legitimate interests as a business in undertaking certain tasks to benefit you and us.
• LR — Legal Requirement: where we have a legal requirement to process your data.

Information you give us. We will use this to:

• Host, manage and provide access to the website (LI)
• Maintain and improve the services provided via the website (LI)
• Respond to and maintain records about your correspondence, including fraud prevention (LR)
• Comply with our legal and regulatory requirements (LR)

Information we collect about you. We will use this to:

• Administer our website and for internal operations including troubleshooting, data analysis, testing, research, and statistical purposes (LI)
• Improve our website to ensure content is presented in the most effective manner for you and your device (LI)

5 — Disclosure of your information

We may share your personal information with any member of our group (subsidiaries, holding companies and their subsidiaries) and with selected third parties, including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with you. We may also share it with analytics and search-engine providers that assist us in the improvement and optimisation of our website, and in the event that we sell or buy any business or assets.

We may disclose your personal information if we are under a duty to do so in order to comply with any legal obligation, or in order to enforce our terms, or to protect our rights, property or safety or those of our customers or others.

6 — Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping that password confidential.

7 — How long we keep your data

We will retain personal data you provide to us for as long as is necessary for the purposes set out in this privacy policy, and for as long as we are required by law.

8 — Your rights

You have the right to:

• Access any personal data we hold about you and request a copy of it
• Have corrected any personal data we hold that is inaccurate or incomplete
• Request erasure of any personal data we hold in certain limited circumstances
• Block or suppress our processing of personal data relating to you in certain limited circumstances
• Obtain and reuse your personal data held by us for your own purposes or to transfer to another provider
• Object to our processing of your personal data based on our legitimate interest
• Object to marketing — you can exercise this right at any time by contacting us

9 — Third-party links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies.

10 — Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

11 — Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at the details set out in Section 1 above.